As I stood with him, I attempted to access the ‘guest ‘Wi-Fi and was unable to do so. He told me to use the ‘guest’ option and that it required no password. I stopped a security guard and asked him how we could access the Wi-Fi. We scrolled through the available Wi-Fi choices and discovered that they needed passwords. As we waited, we tried to access our e-tickets and found that we had no service on our phones.

When we arrived for the show at 5:00, there were already huge lines stretching from the three entrances to the venue throughout the casino. We purchased e-tickets for the 6:00 show.

There were a few bright spots which I will detail later, but the overall frustration and disappointment regarding this experience was at a level that can only be compared with our one and only experience with Spirit Airlines. We were appalled at the systemic ineptitude that we found regarding the management of the venue. On Saturday, November 16th, my boyfriend and I visited your venue for the first and last time.

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